FREQUENTLY ASKED QUESTIONS (FAQ)
What is COZONE and how can it benefit my business?
COZONE is a Web Application and it’s also mobile friendly too. It is a comprehensive solution designed to streamline various business processes. It offers tools for managing Meeting room bookings, Cafeteria purchased, invoicing, handling payments, automated reports generation, tracking usage, and enhancing overall operational efficiency. By using our software, businesses can save time, reduce errors, reduce manpower and provide a seamless experience for their clients.
Who and how the various User roles are created?
We have 5 different user roles. Super Admin, Admin, Accountant, Member Incharge, and Employees. Super Admin can create, enable or disable user IDs for Admin and other users. Admin on the other hand has limited ability to create user IDs for Employees. Member In charge is Head of the Company (Customer of Business center) who can see their companies details alone. Finally, Employees can see their own details.
How COZONE will be used by Employees of Member/Tenants?
Employees of business center members can purchase cafeteria items, Book meeting rooms, shopping’s, raise service request, Courier request, printings, register their guest and more. They can view their own statements.
How does the booking system work in COZONE?
COZONE features a user-friendly reservation system. Users can easily check the availability of resources such as meeting rooms, workspaces, or café items. They can then book their desired resources, receive confirmations, and even make payments if necessary. The system also allows for real-time updates and cancellations.
How does the credits system work in COZONE?
COZONE has a unique concept called credits system. Each member is initially allocated a certain number of credits. Members can use their allocated credits to access resources within COZONE. These resources could include cafeteria, meeting room, Shopping or any other offerings provided by Business centers. COZONE monitors the usage of credits by its members. This ensures that members are within their allocated limits and are not exceeding the resources covered by their initial credit allocation. If a member exceeds their allocated credits by using more resources than they have available, COZONE calculates the overused credits.
Can COZONE generate reports for business analytics and insights?
Yes, COZONE includes robust reporting tools. IT will generate 9 different reports each month. A consolidated report will also be generated with the invoice. Invoices will be designed as per customer requirement. You can generate various reports on rentals, meeting room bookings, cafeteria, Signage, Car parking, financial transactions, and more.
Can COZONE generate invoices?
Yes, COZONE is equipped with a robust invoicing feature that allows users to generate professional and customizable invoices. Whether you’re billing clients for services or usage of resources within the business center, our software streamlines the invoicing process. Users can specify billing details, include line items, and customize invoice templates to meet their specific branding and communication needs.
Does COZONE have a dashboard?
Yes. COZONE offers a user-friendly dashboard that serves as a central hub for Super Admin and members to manage their account, monitor resource usage, and access various features. The dashboard provides an intuitive interface, allowing users to easily navigate through different sections, view credit allocations, track usage metrics, and receive important updates. The dashboard enhances user experience by providing a comprehensive and visually appealing overview of key information and functionalities.
Does COZONE have a Stock Management Inventory?
Yes. COZONE is equipped with robust stock management and inventory tracking features. Our platform provides users with comprehensive tools to efficiently manage and monitor their stock levels, track inventory movements, and streamline the entire inventory management process. Admin can easily add, edit, and remove products, and receive real-time updates on stock availability. COZONE’s stock management system is designed to enhance precision, reduce manual errors, and optimize overall inventory control, ensuring that businesses can effectively keep track of their products and streamline their operations.
How is customer support handled for COZONE?
We take pride in our customer support. Our team is available to assist you through various channels, including email, phone, WhatsApp, and live chat. We also created a Unique WhatsApp group with our relationship manager to solves issues and attend queries. We also provide comprehensive documentation and training resources to ensure that you can make the most of COZONE.
Can COZONE integrate with other tools or platforms?
Yes, COZONE is designed to be flexible and can integrate with various third-party tools and platforms. This includes payment gateways, calendar applications, CRM systems, and more. Our goal is to provide a seamless experience and enhance the functionality of your existing business tools.
Is COZONE customizable to fit the specific needs of my business?
Absolutely. COZONE is highly customizable to adapt to the unique requirements of your business. You can tailor settings, changes, and features to align with your brand identity and operational preferences.
How does COZONE handle security and privacy concerns?
Security is a top priority for us. COZONE employs industry-standard security measures, including data encryption, access controls, and regular security audits. We are committed to ensuring the confidentiality and integrity of your business data.
